Shipping Policy

Last Update: July 2021 —-

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well being of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

為了應對新冠肺炎，我們所有的攜帶者都在採取預防措施，以確保他們的司機和客戶的健康和福祉。
請放心，我們所有的航空公司都遵循政府的建議和指導方針，每個人的安全是我們的首要任務。
現時，我們的送貨服務在現階段沒有受到影響，但我們鼓勵所有客戶使用您的家庭地址送貨。
今後，所有承運商都將提供無需聯系的快遞服務，這意味著您無需簽署任何已交付的包裹。
您可以在訪問指定運營商網站時查看所有運營商指南和措施，發送時將提供電子郵件以確認交付資訊。
我們希望您理解並讚賞為保護您和確保我們能够繼續正常運營而實施的措施。
收到訂單確認電子郵件後，所有訂單將在1-3個工作日內處理（週末和節假日除外）。 訂單發貨後，您將收到另一個通知。

Domestic Shipping Rates and Estimates

Below are the shipping offers and the Estimated delivery time available on upcmall website.

    TO Other area, we ship it by fedex (cost rate /usd19.9)
How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at contact@upcmall.com with your name and order number, and we will look into it for you.

You can track your order here: https://upcmall.com/pages/track-order.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to get the best solution from them.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@upcmall.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here.

If you have any further questions, please don’t hesitate to contact us at contact@upcmall.com

• HONG kong office: 496-498 Lockhart Road, Wanchai, Hong Kong.
• 香港銅鑼灣 駱克道496-498號合亞廣場15樓，999077
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• E-mail:order@upcmall.com